Business Process Management Consulting (BPM)

Every youngster asks these questions during my coaching sessions. What is BPM? Why BPM? How the business workflow process has an impact on the business? How are BPM and Risk Management related to each other? What happens if few processes are skipped to achieve the end result?

These valid questions triggered me to articulate more around the workflow process and the practical work experience gained during my banking career. All my training sessions will be driven by many used cases, content writing,with White board illustrations, examples from project delivery experience, MS Visio end to end workflow process designing and structuring across banking domains covering all products and services.

In short, my training session on Business Process Management (BPM) covers the following

Introduction and Definition of BPM

Business process management (BPM) employs methods to discover, model, analyse, measure, improve and optimize business strategy and processes. BPM focuses specifically on processes that are repeatable. Through continuous process improvements, organizations can streamline their overall workflows, leading to increased efficiencies and cost-savings. Six sigma and lean principles are examples of BPM methodologies. By incorporating advanced analytics, activity monitoring, and decision management capabilities, business process management suites can coordinate people, systems, and information and material to achieve business outcomes. As a result, they have been particularly helpful in accelerating digital transformation strategies.

Types of BPM

There are three main types of business process management: integration-centric, human-centric, and document-centric

  • Integration-centric BPM: This type of BPM focuses on processes that do not require much human involvement.
  • Human-centric BPM: Unlike integration-centric BPM, this type centres around human involvement, typically where approvals are required.
  • Document-centric BPM: This type of BPM centres around a specific document, such as a contract.

Business process management lifecycle

Organizations can improve their operations, leading to better business outcomes. To achieve these results, you should fully understand the BPM lifecycle. Here are the five lifecycle steps:

Business process management benefits include

  • Increased efficiency and cost savings
  • Enhanced employee and customer experience
  • Greater transparency
  • More scalable processes

What is business process re-engineering design?

Business Process Reengineering is the radical redesign of business processes to achieve dramatic improvements in productivity, cycle times, quality, and employee and customer satisfaction.

Below are the 5 business process re-engineering steps :

  • Map the current state of your business processes.
  • Analyse them and find any process gaps or disconnects.
  • Look for improvement opportunities and validate them.
  • Design a cutting-edge future-state process map.
  • Implement future state changes and be mindful of dependencies.